Its Not About Support, It's All About Your Savings Through Planned Purchase Management.

Getting Going with Acquisition Visiontech isn't just about support. Ofcourse we provide Customer Support, but what our focus is your success through systematic procurement. Support only would not be able to make you successful. We are providing a platform through which you can do methodical purchase from your esteemed organization. And to do that we've got some success plans that go far behind the competition - take a look and see what we mean.

SUCCESS PLAN  
SILVER
 
GOLD
 
PLATINUM
SUPPORT
Online Ticket Submission  
Yes
 
Yes
 
Yes
Phone Support  
NA
 
6 Days in a Week 9am-5pm local time
 
6 Days in a Week 9am-5pm local time
No of Request For Quotations (Monthly)  

20 RFQ (p.m)
(2 RFQ - Severity 1)
(18 RFQ - Severity 2 & 3)

 

40 RFQ (p.m)
(10 RFQ - Severity 1)
(30 RFQ - Severity 2 & 3)

 
(5 RFQ- Severity 1 (p.m))
UNLIMITED for Severity 2 & 3
RESPONSE TIME
Severity 1
 
1 Business Day
 
1 Business Day
 
1 Business Day
Severity 2
 
3 Business Days
 
3 Business Days
 
3 Business Days
Severity 3
 
7 Business Days
 
7 Business Days
 
7 Business Days
Account Success Review
 
None
 
Bi-Annually
 
Quarterly
TRAINING
Professional Services
 
Yes
 
Yes
 
Yes
Best Practice Webinars
 
Yes
 
Yes
 
Yes
Customer Roundtable Discussion
 
Yes
 
Yes
 
Yes
Web-based Training
 
(as and when required)
 
(as and when required)
 
(as and when required)
ADMINISTRATION
Payment Options
 
Annually or Half Yearly basis
 
Annually, Half Yearly or Quaterly basis
 
Annually, Half Yearly, Quaterly or Monthly basis
Supplier Transaction Monitoring
 
Yes
 
Yes
 
Yes

.

icon-plus-signSILVER SUCCESS PLAN

All Client get a sense of security when they can raise minimum 20 RFQ (p.m) (Distributed under Severity 1, 2 & 3 as per above mentioned table). The Client can also register the city details where they require services Nationwide. The Silver Plan is included with limited subscription from Acquisition Visiontech. This is a great platform for CLIENTS & SUPPLIERS that need standard guidance and support as they are using our professional services. For those Clients who wants to register themselves for more RFQ and some additional administration resources, please refer our Gold Success Plan.

icon-plus-signGOLD SUCCESS PLAN

All Client get a sense of security when they can raise minimum 40 RFQ (p.m) (Distributed under Severity 1, 2 & 3 as per above mentioned table). The Client can also register the city details where they require services Nationwide. The Silver Plan is included with limited subscription from Acquisition Visiontech. This is a great platform for CLIENTS & SUPPLIERS that need standard guidance and support as they are using our professional services. For those Clients who wants to register themselves for more RFQ and some additional administration resources, please refer our Platinum Success Plan.

icon-plus-signPLATINUM SUCCESS PLAN

The Platinum Success Plan are for those customers with complex business processes who require more traditional assistance. We offer rapid response times, transaction monitoring and professional assistance with supplier enablement. The quarterly account success reviews is the highlight value of this plan to any organization. To eliminate after the fact troubleshooting, we provide proactive monitoring of Purchase Order Transactions and Invoice Delivery. In case of any issues, we automatically notify our clients and begins to investigate with suppliers.

icon-plus-signSEVERITY LEVELS

We have prioritized the severity levels of issues that customers may experience using our services. When contacting our team, please make sure to indicate your issue level.

Severity Level 1: Requirement which is urgent and requires immediate attention.
Severity Level 2: Requirement whose roadmap has been free-zed.
Severity Level 3: Requirement whose roadmap is yet to decided.


WHAT PEOPLE can expect from us

 

  • We help you to determine what to procure and when.

    We operate for the benefit of our clients & suppliers.

  • We work with a state of mind that "The buyer needs a hundered of eyes; the seller requires one"
  • We help you to Document Product Requirements & Identifying Potential Sources.

    We focus on our Customers.

  • "We believe that a peice of information is everything"
  • We help you in Obtaining Quotations, Offers, or Proposals as Appropriate.

    We are committed to our tradition.

  • "Price is what you pay. Value is what you get."
  • We help you to Choose among Potential Vendors.

    We simplify process.

  • "We plan the work to work the plan."
  • We Manage your Relationship with the Vendor.

    We understand our business better than anyone else.

  • "Linking Technology to your Business."
  • We make the Unavailable Available.

    We are thinking of tomorrow today.

  • Bigger the Vendor Base, Better the Chances of Fetching Best Quotes.

icon-angle-up